Privacy and data protection policy

1. Basic information First level - Basic data protection information (regarding data processing) ID card

Sole proprietorship name: Athina D. Stathi

Registered address: Molou 3, Evosmos, Thessaloniki 566 24, Greece.

G.E.M.H. Number : 147760806000

Tax Registry Number (TIN): 049191820

Target Management and provision of the requested services Legality Compliance with contractual relationships, legal interest, obligations established by law and consent of the User and the Merchant Rights The right to access, correct and delete data and other rights as explained in the additional information

More information More detailed information about data protection can be found in the following sections.

Contact info@FoodNow.gr

2. Administrator ID card

Sole proprietorship name: Athina D. Stathi

Registered address: Molou 3, Evosmos, Thessaloniki 566 24, Greece.

G.E.M.H. Number : 147760806000

Tax Registry Number (TIN): 049191820

info@FoodNow.gr In addition to the information provided above, details of the identity of each FoodNow company can be found in Appendix 1 of this Privacy Policy.

This privacy policy provides information about the processing of personal data of our Users ("Users") or partner merchants ("Merchants"), job applicants, social media users who interact with us and form users of communication on our website, as provided for in the General Data Protection Regulation ("GDPR").

3. Processing of data of Users and Persons connected to FoodNow

3.1 Processed Data a) Information provided directly by users: Registration data: information provided by users when creating an account on our website or FoodNow app (the “Platform”): username and email. User Profile Information: information added by Users to the Platform to enable them to use the FoodNow Service. i.e. their mobile number, email and delivery address.

Users can view and edit their personal data in their profile whenever they want. FoodNow does not store Users' debit/credit card details which are not needed as payments for their orders are made directly to the merchant upon delivery by cash or in the case of choosing to pay by card upon delivery with the merchant's POS.

Debit Details /credit card are requested for the registration of the Merchants' subscription to licensed electronic payment service providers who receive the included data directly and store and process it to facilitate the Merchants' payment process, which is necessary for their subscriptions. This information is in no way stored on FoodNow's servers. Merchants may delete the debit/credit card information associated with their account at any time.

The Service Provider will then delete the information, which will have to be re-entered or selected to place new orders through the Platform. Merchants may request and obtain the privacy policies of these providers at any time. Additional information that users wish to share: any information that the user may provide to FoodNow on their own initiative for other purposes. Examples include a photo of the user or billing address in the case of users who have requested to receive invoices from FoodNow. Information about previous communications with FoodNow: FoodNow will have access to information provided by users to resolve any queries or complaints regarding the use of the platform, either through the contact form, by email or by phone through the department customer service.

Information about incidents involving any of the parties involved in the provision of services through the Platform for the purpose of submitting insurance claims or taking any other actions with the insurance companies contracted with FoodNow. Transcribing and recording conversations between the USER and FoodNow for the purpose of handling incidents, questions or other inquiries that may arise. Information about communication between Users and Agents: FoodNow will have access to communications exchanged between Users and Agents who engage with the Platform through the chat system provided on the Platform. b) Information provided indirectly by users:

– Data resulting from the use of the Platform: FoodNow collects the data resulting from the use of the Platform by users each time they interact with the Platform. – Application and device data through which the User connects to the Platform: FoodNow stores data on the device and Application that users use to access the Services.

These elements are: The IP address that each user uses to connect to the Internet using their computer or mobile phone. Information about his or her computer or mobile phone, such as its Internet connection, browser type, version and operating system, and device type. User Account Data: information about orders placed by each User, as well as comments and/or comments made about them by that User. User browsing history and preferences. – Data derived from the origin of the user: if a user ends up on the FoodNow platform through an external source (such as a link from another website or social network), FoodNow collects data about the source from which the user came to FoodNow.

– Data resulting from case management: if a User contacts the FoodNow platform via the contact form or on the FoodNow phone number, FoodNow will collect the messages received in the format used by the User and can use and store them to manage current or future incidents.

- Data resulting from cookies: FoodNow uses its own and third-party cookies to facilitate browsing by its users and for statistical purposes (for more information about the data we collect through cookies and how to manage cookie control , see Cookie Policy).

– Data obtained from external third parties: FoodNow may collect personal data or other information about the user from external third parties only if the user authorizes such third parties to share this information with FoodNow. For example, if a user creates an account through their Facebook account, Facebook may disclose to us the user's personal data that can be found in his or her Facebook profile (such as name, gender, or age), but only if the privacy settings of the user's Facebook account allow their sharing. Similarly, if a user accesses FoodNow through products and services offered by Google, Google may send the user's browsing data to FoodNow, with access to the platform through the links created by Google, but only if the privacy settings the user's and/or browser's Google account allows such sharing. FoodNow's access to User information provided by the external third party may be controlled by User in accordance with the third party's privacy policy.

– Geo-location data: subject to Users' consent, FoodNow will collect data related to their location, including the real-time geolocation of their computer or mobile device.

3.2 Purpose of personal data processing

3.2.1. To use the FoodNow Platform and our Services, FoodNow uses the data collected from Users to enable them to access and communicate with the FoodNow Platform and to provide the services they request through their personal account on the FoodNow Platform, in accordance with the process described in the "Terms of Use ».

3.2.2. To send messages about the services provided, FoodNow uses Users' personal data to communicate via e-mail and/or send them SMS messages related to the operation of the service. FoodNow may send messages to the User's mobile phone with information related to the status of the requested order. When the order is complete, FoodNow will email the User a summary/receipt of the order and its price.

3.2.3. To detect and investigate fraud and potential crimes

FoodNow also uses the information to research and analyze how to improve the services it provides to users and to develop and improve the features of the service it offers.

FoodNow uses the information internally for statistical purposes, to analyze user behavior and trends, to understand how users use the FoodNow Platform, and to administer and improve the Services offered, including the possibility of adding new, different Services to the Platform. FoodNow can monitor all actions that may lead to fraud or the commission of a crime related to the means of payment used by merchants.

FoodNow may ask Merchants for a copy of their ID as well as certain information about the debit/credit card used to order their subscription to the Platform. In any case, all data will be processed by FoodNow for the sole purpose of the company carrying out the activities of fraud prevention, detection and monitoring and will be stored for as long as its relationship with the relevant user remains in force and even after ., until the user's right to make claims or take legal action regarding payment for products or services ordered through

FoodNow expires. Data related to the debit/credit card used will be retained until the incident is resolved and for 120 days thereafter. If irregularities are detected in its use that could be considered illegal activities, FoodNow reserves the right to retain the data provided and share it with the relevant authorities to conduct the relevant investigation. In such cases, FoodNow may share the data with the authorities based on the legal obligation to prosecute acts contrary to applicable law.

3.2.4. To ensure safety and an appropriate environment for the safe provision of services FoodNow may use the data to which it has access to ensure the correct use of products requested on the Platform (e.g. to ensure delivery to persons over 18).

3.2.5. To comply with the law and to file and defend legal claims FoodNow informs Users that conversations with the Agent using the Platform's chat system may be stored, viewed and used by FoodNow for the purpose of filing and/or defending any claims and/or legal actions that may be necessary to protect the legal rights and interests of FoodNow, as well as to manage any incidents arising in connection with orders.

3.2.6. For promotional and commercial offers (online and offline)